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ANSWER: Your Internet Explorer security settings may be set too high, which block some of the necessary web process' so that items can be added to your shopping cart. 1. To see your setting level: in your Internet Explorer browser, go to "Tools", then to "Internet options". 2. Then click on the "Security" tab. You will now see the security level settings. 3. If it is on "High" click on the "default level" button. Now click "apply" then click "ok". This should bring the security level down to Medium (note: you can always change back to "High" after you are finished with your transaction) 4. Now close your browser and open it back up. You should now be able to add items to your shopping cart now. If not please contact us Another possibility is that if you have been idle for over 15 minutes on the NextRx OTC webstore, your shopping cart will automatically empty out.
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